Managing Conflict with Effective Intervention

This workshop is suitable for: All primary care staff, clinical and non-clinical

Introduction

Do you, or your colleagues know how the law protects you when you are at most risk of violence? This workshop will provide to key staff a firm understanding in the management of conflict within the workplace and the strategies that are required to be undertaken by an employer to safeguard their staff from abuse, threat and/or violence. Additionally, the workshop will provide opportunity to learn simple breakaway techniques that will be so valuable to staff at a time when they are most requiring an understanding of how to deal with threat, and ways to deescalate, manage and effectively report incidents.

Aims

• To provide staff and an employee of their lawful rights to protect themselves against violence or the threat of violence whilst providing basic knowledge on methods that will enable effective ‘breakaway’ from situations of potential harm.

Learning Outcomes

By the end of the workshop staff and employers alike will have:

• A firm understanding on how to manage conflict within the workplace by introducing effective strategies and having clear understanding of how the law protects staff or patients who are under threat of abuse or violence

• Gathered information that will enable staff to manage and deescalate situations of threat and or violence within the workplace by having the ability to recognise signs and triggers to escalating violent behaviour.

• Gained basic skills in the ability to ‘breakaway’ from situations of violence

• Become more confident in the management of threat, abuse or violence within the workplace