Confidentiality, Data Protection & Information Governance for Practice Staff

This workshop is suitable for: staff who are new to General Practice or would like an update or reassurance of their processes to manage confidentiality in the workplace.

This is a seminar suitable for staff new to the healthcare environment or those wishing to refresh their skills and knowledge on handling personal data. This is also suitable for practice managers seeking reassurance about how data is handled in their organisation and the opportunity to review ‘how we’ve always done it….’

Topics covered include:

• Information Governance – what can go wrong in a practice and the

benefits of getting it right

• Practical guidance and advice on:

o Communicating via email, phone, fax, answerphone, text and letter

o Informing patients about uses of data and handling queries

o The legal basics for sharing data appropriately and effectively

o Technology – threats to security and benefits of use

o Assessing and ensuring security in processes

o Managing incidents