Care Navigation Workshop 3 – Signposting

Suitable for: Non-clinical staff.

These are three half day workshops, each building on the last. If your Surgery cannot release staff, we can discuss with you what will best meet your training needs anddesign the programme to fit your budget and time available.

OUTCOMES FOR THE WHOLE PROGRAMME

By the end of the three workshops, participants will:

Ø Have been introduced to and practised relevant communication skills

Ø Have increased confidence in communicating with and responding to patients

Ø Have more confidence in triaging & signposting patients

Ø Have increased knowledge of the sources of advice and support available

Ø Have been introduced to flowcharts that assist with making triage & signposting decisions

Ø Understand the importance of a whole team approach and  how their role fits with this

MODULE 3 – SIGNPOSTING

AIM – To further build on knowledge, understanding and theimportance of teamwork in triage and signposting.

OUTCOMES

By the end of this workshop participants will have:

• Increased their confidence in signposting when speaking with patients and in gaining the trust of patients in this approach

• Be aware of resources available for patients

• Know the importance of ensuring they have robust policies in place and be confident in applying these

• Be aware of worrying symptoms that need more urgent attention

• Understand the importance of a whole team approach and how their role fits with this

• Have had the opportunity to network with colleagues and share good practice